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Participating Schools
    Alexander - Ludlam RoadAlexander - Old Cutler RoadMcGlannan SchoolSt. Thomas EpiscopalThe Cushman School
Don't see your child's school on the list? Click Here to submit your child's school information. We'll be happy to contact them about adding KidsDeli as a meal option.

Frequently Asked Questions


Q:   Where can I place my order?

A:   Orders can only be placed online by going to our website at www.KidsDeli.com. However, if you encounter any difficulties or require assistance, please call us at (305) 278-6544. 

 

Q:   How can I place my order online?

A:   Follow these steps:

         1. The first step is creating a new account on our website. Only one account is required. You may create an account by clicking on the "New Customers" yellow button on the "Home Page" and you will reach the "Welcome, Please Sign-In or Register!" page, click on the "Register" button and you will reach the "Registration Form" page, complete the Registration Form, Billing Address Form and the Registered Children Form, including allergy information, if any. After choosing the school, please let the page refresh to show the Grade Levels and Homeroom for that school. Select the Grade Level and Homeroom and click on the "Save Child Information" button.

        2.  To place an order, click on the yellow "Order Lunches" at the top of any page and you will reach the "Ordering Page" which will automatically show your child's name, school, grade, homeroom and allergy information. Should you have more than one child, the drop down menu will list them. Selecting another child will automatically show their school, grade, homeroom and allergy information. Please wait for the screen to refresh each time you select a child's name.

        3.  Select the order period you want; week or part of week or year or balance of the year. Let the page refresh and then select the starting date of the period you want and let the page refresh again.

        4.  Now you can select the days you want and the lunch items for those days. Once you have made your selections, click the "Add to Cart" button and you will be taken to the "Shopping Cart". At this point, you may either proceed to the "Checkout" or click on the "Continue Shopping" button to return to the "Ordering Page" to add another time period or another child's lunches following the same steps above.

        5.  If you see you made an error, either days or food selections, when you are in the "Shopping Cart", click in the box on the left side of the "Shopping Cart" then click on the "Update Cart" button, and then click on the "Back Arrow" button at the top left of your screen. You will then reach your original "Ordering Page" and be able to correct your errors.

        6.  Review your order and proceed to the "Checkout".

        7.  PLEASE NOTE: For future orders, you will simply click on the orange "Existing Customers" button on the "Home Page" and log into your account which will then take you directly to the "Ordering Page".

 

Q:   My child's school is not in the selection, what can I do?

A:   We would like to hear from you. Click on the "Suggest A School" link at the top of the page or at the bottom left side of the page or the red "Click Here" below the list of schools on the left side of the page and complete the information with the school details. You can also call us at (305) 278-6544.

Q:   How late can I place my order?

A:   The website closes at midnight on Saturday for orders for the following Monday. After midnight, you will be able to place orders beginning with Tuesday for the balance of the week. We close the website at noon on Monday for Tuesday orders, at noon on Tuesday for Wednesday orders. On Wednesday at noon, we close the website for any additional orders for the current week.

Q:   How can I confirm whether my order has been placed?

A:   After you place your order, the screen will show your order number and you will also receive an e-mail notification with an order number and the details of your order. You can also review your order history by going to www.kidsdeli.com and then go to the "My Account" page and clicking on the "My Order History" tab to see all your orders. Alternatively you can e-mail us at info@kidsdeli.com or call us at (305) 278-6544.

You can also see your orders which will be color coded on the calendars next to your child’s information on the "Registered Children" page by clicking on the "Registered Children" tab on the "My Account" page. Your orders will also be color coded on the calendar on the "Ordering Page."

Q:   How can I make menu changes to my order?

A:   All menu changes need to be made by Saturday at midnight prior to week for which the order has been placed. After midnight on Saturday, the earliest date to make any changes would be the following Monday, 8 days away.

        1.   Proceed to your "My Account" page by clicking the "My Account" link at the top of the "Home Page". Then click on the "My Order History" tab and click on the "Details" button of the order you wish to change.

        2.  When you see your order's details, click on the "Change Lunch Selections" button and a window will appear showing you the Total Lunch Credit to be issued (typically, the unused portion of your order), the order number, child's name, school, grade, homeroom and the start and end dates of the order you would like to change.

        3.  If you are sure that you still want to change that particular order, click on the "Yes, I Want to Change This Order" button. You will then see a new window showing you the Lunch Credit Issued, Amount and Lunch Credit Code. It is very important that you either print this window or write down this code number which is to be used when you checkout after you make the changes to the order.

        4.  Then click on the "Proceed to Change Order" button and you will be taken directly to the "Ordering Page" which will be showing your original order's time period and selections. You can now make the changes you want.

        5.  After making your changes, click on the "Add to Cart" button to go to the "Shopping Cart". Once you are on the "Shopping Cart" page, it is very important that you insert the Lunch Credit Code you were given in the appropriate box and click on the "Add Lunch Credit" button which will adjust the amount due, if any. Then you can continue to the "Checkout".

        6.  If for any reason you misplaced your Lunch Credit Code, please call us at (305) 278-6544.

Q:   How can I duplicate my order for another week?

A:  All order duplications need to be made by Saturday at midnight prior to week you are duplicating the order for. After midnight on Saturday, the earliest week to place a duplicate order for would be the following Monday, 8 days away.

        1.  Proceed to your "My Account" page by clicking the "My Account" link at the top of the "Home Page". Then click on the "My Order History" tab and click on the "Details" button of the order you wish to duplicate.

        2. When you see your order's details, click on the "Duplicate" button and you will be taken directly to the "Ordering Page" which will be showing your original order's time period and selections. You can now change the time period keeping the same selections or making changes and continue to the "Checkout".

Q:  How can I send a personal note to my child with the lunches I ordered?

A:   After you make your daily selections on the "Ordering Page", below each day (for example Monday) is a box called "Monday Note to Child (Optional):", simply type in your message for that day. We will include a note with your message on it with the lunch for that day.

Q:   How can I give Kids Deli special instructions for the lunches I am ordering?

A:   After you make your daily selections on the "Ordering Page", below the days of the week is a box called "Special Instructions to Kids Deli Staff:", type in the instructions you want to give Kids Deli.

Q:   What if my child is sick and I want to cancel my order?

A:    Orders may be cancelled by email to info@kidsdelicom the night before and a coupon credit will be issued. Any cancellations the day of the order delivery, MUST be made by calling (NO EMAILS) 305-278-6544 no later than 8:00 AM to receive a coupon credit for a future order.

Q:   What if I forget my password?

A:   Click on either the "Register" link or "Log in" link at the top of any page. The "Welcome, Please Sign In or Register!" page will appear. Click on the "Forgot password?" link and the "Reset Your Password" page will appear. Fill in your e-mail address and click the Recover" button. An e-mail with instructions will be sent to you. When you receive the e-mail, follow the instructions in it.

Q:  What if I want to change my Password?

A:   After you log-in, click on the "My Account" link at the top of any page. When the page appears, click on the "Change Password" tab and fill in the boxes that appear and click on the "Change Password" button.

Q:   What forms of payment are accepted?  

A:    We accept the following credit cards: Visa, MasterCard and American Express.

Q:   Is our online checkout secure?

A:   Absolutely! We use advanced encryption techniques and firewall technology to protect our customer. In accordance with new Federal Law, we do not store any unencrypted credit card numbers or passwords on our website.

Q: What if meals cannot be delivered due to tropical storms when the schools are closed?

A:  In cases of non-delivery due to a Hurricane, we will issue a refund in the form of coupon to be used for future orders.